Cancellation Policy

Due to the demand of our services a 24 hour notice from the start time of the scheduled appointment is required for single services. Guest with two or more services are required to give a 48 hour notice from the start time of their first scheduled appointment. Any cancellations or re-bookings made with less than a 24 hour notice or any "no shows" will result in a 100% service fee. Absolutely NO exceptions will be made for no shows. Cancellations on same day appointments are not permitted. 100% cancellation fee will apply.

A 100% CANCELLATION CHARGE WILL APPLY TO ALL CANCELLED SERVICES ON HOLIDAY WEEKENDS. NO EXCEPTIONS.

Gift cards are not accepted on a holiday, holiday weekend or the week of any major holiday.

Reservations for Spa Days, for single person bookings and/or multiple person bookings, and parties of 3 or more must pre-pay at booking for selected services. We require a 7 day notice to cancel OR reschedule any spa day or party. *Please note: If you have a booking with two or more guests, an emergency for one guest does not permit cancellation of all services for all guest. The other services must be rendered at their scheduled time or the standard cancellation fee will apply for all scheduled services.

Cancellations and rebookings MUST be made via phone call only. NO cancellations, rebookings, or any schedule changes can be made via email, text message, or social media DM's. We will not see or receive them as none of those avenues contact the spa. We must speak with each guest directly on the phone. If two or more appointments are missed, a no show, or if guest fails to cancel/reschedule within the time frame allotted, the opportunity to rebook in the future may not be available.

We understand life happens and sometimes there are emergencies. We are very understanding and considerate of this, we are not however liable for non emergency occurrences such as unreliable sitters or acts of God. Please communicate with us and we will do our best to accommodate our guests needs. Anything under a 6 hour notice can be rescheduled only.

Our policy is a strict and enforced policy. Our spa takes pride in protecting the time and finances of each spa provider, we appreciate your understanding!